KLM Royal Dutch Airlines has announced that it will begin providing free high-speed internet on its European routes, a move that marks a significant shift in the carrier’s short-haul service strategy. Starting January 22, the airline will phase in complimentary WiFi across its regional fleet, aiming to modernize the passenger experience for travelers within the continent.
The initiative comes as KLM continues to overhaul its European operations. Unlike the airline’s long-haul aircraft, its short-haul fleet does not feature seat-back entertainment screens. By offering free connectivity, the airline intends to allow passengers to use their own devices to stream movies, browse the web, or work during flight.
“We listen carefully to what our passengers value, and free internet has been on their wish list for some time,” said Stephanie Putzeist, head of customer experience at KLM. “Through this step, we are making travel within Europe more personal and comfortable.”
The service will be available to all passengers who log in as Flying Blue members. Travelers who are not yet members can register for free during the flight to gain immediate access.
The rollout is currently underway, with half of the European fleet expected to be equipped with the necessary technology by the end of this week. The service will eventually be standard across all of the airline’s new Airbus A321neo and Embraer 195-E2 aircraft, as well as several Boeing 737-800s.
Since last August, KLM has integrated 12 new A321neo aircraft into its fleet. These newer models, which serve destinations such as Berlin, Copenhagen, and London, are equipped with the latest WiFi hardware and redesigned seating as part of a broader push to increase comfort and efficiency on the airline’s busiest routes.
